Learn how Cotransa Group improved shipment visibility, automated tracking, and enhanced customer communication using Shipsgo's air and ocean tracking solutions.

About Cotransa Group

Founded in 1972, Cotransa Group is an international logistics provider with operations in Spain, Mexico, and Cuba. Through its global network, the company connects businesses across more than 195 countries, offering comprehensive freight forwarding, distribution, and supply chain solutions.

With over 50 years of experience, Cotransa Group combines technology with personalized logistics services, helping customers move cargo efficiently while maintaining transparency throughout every shipment.

The Challenge: Managing Shipment Visibility Across Multiple Carriers

As shipment volumes grew, Cotransa Group faced increasing challenges in keeping customers informed while managing both air and ocean freight.

Before implementing Shipsgo, the operations team relied on manually checking multiple airline and shipping line websites to monitor shipment status.

"Before Shipsgo, we relied heavily on manual tracking from different carrier websites. This made it difficult to keep our customers updated in real time, leading to extra work and occasional complaints due to a lack of visibility."

This approach created several operational challenges:

• Time-consuming manual shipment tracking
• Limited real-time shipment visibility
• Increased operational workload
• Delayed customer updates
• Difficulty monitoring multiple carriers from one place

Without a centralized visibility platform, providing proactive customer communication became increasingly difficult.

Why Cotransa Group Chose Shipsgo

Cotransa Group selected Shipsgo because it offered a single platform for managing both air cargo and ocean container tracking while integrating seamlessly into existing workflows.

"We chose Shipsgo because of its user-friendly platform, reliable data accuracy, and easy integration into our existing workflow. The support team has also been incredibly responsive and helpful from day one."

The company implemented:

• Air Tracking
• Ocean Container Tracking
• Live Map
• Automatic Shipment Notifications

By centralizing shipment visibility, the operations team could monitor shipments across multiple transport modes without switching between different carrier websites.

From Manual Tracking to Real-Time Shipment Visibility

Shipsgo transformed Cotransa Group's daily operations by replacing repetitive manual tracking with automated shipment visibility.

Instead of spending valuable time checking carrier websites, the team gained instant access to shipment milestones, delays, and estimated arrivals through one centralized dashboard.

As a result, they were able to:

• Reduce manual shipment follow-ups
• Improve internal planning
• Respond to customers faster
• Increase operational efficiency
• Deliver more proactive customer service

"We've saved a significant amount of time on shipment follow-ups, improved our internal planning, and reduced the number of customer inquiries. Our team can now focus more on service quality rather than manual tracking."

Real-Time Alerts Improved Customer Experience

One of the biggest improvements came from proactive shipment notifications.

When unexpected disruptions occurred, Cotransa Group could immediately notify customers instead of waiting for complaints.

"Recently, we had a shipment delayed due to transshipment congestion. Thanks to Shipsgo's real-time alerts, we were able to proactively inform our customer and adjust delivery expectations, avoiding a potential complaint and strengthening our relationship."

With better shipment visibility, customers received faster updates, greater transparency, and increased confidence throughout the transportation process.

Results

By implementing Shipsgo, Cotransa Group achieved:

✔ Centralized air and ocean shipment visibility

✔ Reduced manual tracking tasks

✔ Faster customer communication

✔ Improved operational planning

✔ Proactive delay management

✔ Better customer satisfaction

Instead of reacting to shipment issues, the team now manages transportation more proactively, improving both operational efficiency and customer experience.

Ready to Simplify Air and Ocean Shipment Tracking?

Whether you manage air cargo, ocean freight, or multimodal logistics, Shipsgo helps you automate shipment tracking, reduce manual work, and provide real-time visibility from origin to destination.

With Shipsgo, you can:

• Track air and ocean shipments in one platform
• Receive automatic shipment updates
• Improve customer communication
• Integrate via API
• Visualize shipments with Live Map
• Increase operational efficiency

Real-Time Shipment Tracking

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