> ## Content Index > Fetch the complete content index at: https://blog.shipsgo.com/llms.txt > Use this file to discover other available public pages before exploring further. # How LeoProex Improved Shipment Visibility and Customer Experience with Shipsgo - URL: https://blog.shipsgo.com/how-leoproex-improved-shipment-visibility-and-customer-experience-with-shipsgo/ - Published: 2026-03-11T08:53:00.000Z - Updated: 2026-08-13T08:04:49.000Z - Author: Ecem Kalaycı - Tags: Customer Stories ⭐ Discover how LeoProex automated container tracking, reduced manual work, and delivered a better customer experience with Shipsgo's real-time shipment visibility platform. ## Introduction For freight forwarders, keeping customers informed about shipment status is just as important as moving cargo efficiently. However, manually checking carrier websites, updating customers, and monitoring hundreds of containers every day can quickly become time-consuming. LeoProex wanted a smarter way to manage shipment visibility while providing faster, more reliable updates to its customers. By implementing Shipsgo's real-time container tracking platform, LeoProex streamlined daily operations, automated shipment tracking, and significantly improved customer communication. ### **About LeoProex** Founded in **1984** and headquartered at the **Port of Barcelona, LeoProex (León & Proex)** is one of Spain’s most established **international freight forwarders**. The company provides a comprehensive range of **ocean, air, road, and rail freight service**s, offering tailor‑made logistics solutions to customers worldwide. With over **35 years of industry experience**, LeoProex specializes in **reefer (temperature-controlled)** and **tank container** logistics, handling sensitive and perishable goods with precision and reliability. The company operates offices across major Spanish cities, including **Madrid, Valencia, Zaragoza, Bilbao, and Seville**, as well as international branches in **Hamburg, Milan, and Havana**. ### **Before Shipsgo: Limited Visibility and Manual Workload** Before using Shipsgo, the LeoProex operations team struggled with **manual tracking across multiple carrier websites** and a **lack of real-time shipment visibility**. This made it difficult to promptly keep customers informed, leading to **numerous inquiries** about shipment status. “Our main challenges were the lack of real-time visibility and the need for manual tracking of containers through carrier websites. This led to delays in updating our clients and an increased number of inquiries asking for shipment status.” The absence of automated notifications also meant additional workload for customer service teams, who had to constantly follow up on vessel schedules and arrival times. ### **Why LeoProex Chose Shipsgo** LeoProex selected **Shipsgo** as its visibility partner for the platform’s ease of use, accurate, up-to-date **tracking data**, and **integration capabilities**. The company integrated Shipsgo notifications into its internal communication systems, ensuring both the operations team and customers received **automatic alerts** on departures, arrivals, and delays. “We chose Shipsgo because it offered an **easy-to-use platform** with reliable and updated tracking data for **all major shipping lines**. The automatic notifications and integration capabilities with our internal communication system were decisive factors. Additionally, behind the platform, there is an **excellent human team** that provides fast and effective support whenever we have a question or need assistance.” The human touch provided by the Shipsgo support team reinforced the partnership and created trust beyond the technology itself. ### **Time Savings and Improved Customer Experience** Since implementing Shipsgo, LeoProex has achieved measurable operational improvements. The team now spends **less time on manual tracking** and can **proactively communicate** with customers thanks to automated status updates. “Our customers now receive proactive email updates about departures, arrivals, and delays, which has improved their satisfaction and reduced incoming calls. Internally, it has optimized our team’s efficiency and allowed us to focus on higher-value tasks.” As a result, customer satisfaction increased noticeably, as clients appreciated receiving timely information without needing to ask. ### **Real-World Impact Example** During one shipment cycle, a vessel departure was delayed by several days. Thanks to Shipsgo’s real-time alerts, LeoProex’s clients were **automatically notified in advance**. This prevented confusion and multiple calls to the operations department, allowing customers to **adjust their logistics plans accordingly**. ### **The Result In One Sentence** “Shipsgo is a reliable and user-friendly visibility tool supported by an excellent human team that provides quick, efficient, and professional assistance whenever needed.” # Ready to Improve Your Shipment Visibility? Join thousands of logistics companies using Shipsgo to automate container tracking, reduce manual workload, and deliver a better customer experience. ### With Shipsgo, you can: - Track containers from multiple carriers - Receive automatic shipment updates - Improve customer communication - Integrate tracking via API - Increase operational efficiency [![CTA Image](https://storage.ghost.io/c/4a/e2/4ae2cc24-2b5d-476a-8150-08122e8500ce/content/images/2026/07/fav-icon--1--1.png)](https://shipsgo.com/ocean?ref=blog.shipsgo.com) ****Real-Time Shipment Tracking** [Track Your Container 🚀 ](https://shipsgo.com/ocean?ref=blog.shipsgo.com)