People Also Ask Archives - Shipsgo Blog Supply Chain Visibility Platform - Blog Thu, 06 Jun 2024 07:38:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.3 https://blog.shipsgo.com/wp-content/uploads/2022/03/cropped-academy-shipsgo-last-1-32x32.png People Also Ask Archives - Shipsgo Blog 32 32 Why are my shipments delayed? https://blog.shipsgo.com/why-are-my-shipments-delayed/ Fri, 23 Sep 2022 08:20:03 +0000 https://blog.shipsgo.com/?p=10896 ShipsGo’s responsibility for container delays ShipsGo is a digital container tracking platform with no direct physical connection to containers; in other words, ShipsGo is not accountable for delayed containers and issues such as your containers being affected by many external factors. However, in case of the estimated time of arrival changes, we notify you with [...]

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]]> ShipsGo’s responsibility for container delays

ShipsGo is a digital container tracking platform with no direct physical connection to containers; in other words, ShipsGo is not accountable for delayed containers and issues such as your containers being affected by many external factors. However, in case of the estimated time of arrival changes, we notify you with notification emails. We recommend you contact the shipping line directly or your forwarder agency for reasons of delays.

The common reasons for your shipments being delayed

Your shipments may have yet to arrive at the destination port (Port of discharge) in the expected time due to many external factors. Although unexpected delays are unfortunate events, in such cases as; bad weather, port congestion, holidays, labor shortages, vehicle troubles, etc., there is nothing you can do.

An even more common situation that leads to delays is incorrect or misspelled documentation. You should prepare the correct documents to transport your shipments internationally. If you provide incorrect or misspelled documents, customs will delay your shipments. Also, it would be best if you implemented all the customs rules and regulations to prevent shipment delays. Another very simple and common mistake is giving the wrong address. If you provide a false address, your shipments may be seriously delayed. Before an international transportation process starts, check the address listed on the shipment and the country of origin multiple times.

Why are my shipments delayed?

ShipsGo is a digital container tracking platform with no direct physical connection to containers; in other words, ShipsGo is not accountable for delayed containers and issues such as your containers being affected by many external factors. However, in case of the estimated time of arrival changes, we notify you with notification emails. We recommend you contact the shipping line directly or your forwarder agency for reasons of delays.

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]]> What are the accepted payment methods? https://blog.shipsgo.com/what-are-the-payment-methods/ Wed, 21 Sep 2022 14:32:24 +0000 https://blog.shipsgo.com/?p=10784 Payment methods of ShipsGo

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]]> Payment methods of ShipsGo

What are the accepted payment methods?

You can use Visa and Master Cards and wire transfer payment methods for purchases from our system. It is a pre-paid service. Please note that AMEX cards are not acceptable for now.
Please feel free to contact us from live chat or support@shipsgo.com if you need further assistance.

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]]> Is ShipsGo credit card payment system secure? https://blog.shipsgo.com/is-credit-card-payment-safe/ Wed, 21 Sep 2022 14:26:17 +0000 https://blog.shipsgo.com/?p=10780 ShipsGo credit card payments

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Is ShipsGo credit card payment system secure?

ShipsGo uses a 3D secure system for credit card transactions. 
3D Secure protects you against unauthorized online transactions as you will be required to enter a one-time password that will be sent to your mobile number and email address before you can complete the online transaction. 
This additional authorization step ensures that only you, as the cardholder, will have the password required to complete the transaction.

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]]> What is the pricing policy of ShipsGo? https://blog.shipsgo.com/what-is-the-pricing-policy/ Wed, 21 Sep 2022 14:12:33 +0000 https://blog.shipsgo.com/?p=10774 ShipsGo pricing The ShipsGo pricing system works with credits. Every tracking request (uploading a shipment to ShipsGo once) consumes your 1 credit. Then, you will have unlimited queries for uploaded shipments, and it won’t spend your credits. You can track your shipment with the container number, the master bill of lading number(B/L), or the booking [...]

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]]> ShipsGo pricing

The ShipsGo pricing system works with credits. Every tracking request (uploading a shipment to ShipsGo once) consumes your 1 credit. Then, you will have unlimited queries for uploaded shipments, and it won’t spend your credits.

You can track your shipment with the container number, the master bill of lading number(B/L), or the booking number. Regardless of how many containers your B/L has, when you track with a B/L number, only 1 credit will be consumed.

There is no expiration date for your credits. Cost per credit (CPC) changes according to the volume you purchase. Since you will get bonus credits as your purchasing volume increases, your CPC will decrease.

You can calculate your CPC and total cost by using our Calculator. 

What is the pricing policy of ShipsGo?

The ShipsGo pricing system works with credits. Every tracking request (uploading a shipment to ShipsGo once) consumes your 1 credit. Then, you will have unlimited queries for uploaded shipments, and it won’t spend your credits.

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]]> B/L Number Affected Credit Usage https://blog.shipsgo.com/how-many-credits-bl-consumes/ Wed, 21 Sep 2022 13:56:34 +0000 https://blog.shipsgo.com/?p=10766 The post B/L Number Affected Credit Usage appeared first on Shipsgo Blog.

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How are my credits affected If I track with a Bill of Lading(B/L) Number?

Some users are worried about their credits when they track with a bill of lading number because, most of the time, B/L contains more than one container. 
Here is the rule: 1 tracking is equal to 1 credit. 
Please do not worry because regardless of how many containers your B/L has, when you track with a B/L number, only 1 credit will be consumed.

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]]> Is it possible to extend my free trial? https://blog.shipsgo.com/is-it-possible-to-extend-trial/ Wed, 21 Sep 2022 12:46:24 +0000 https://blog.shipsgo.com/?p=10746 Free trial extension

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]]> Free trial extension

Is it possible to extend my free trial?

There is no time limit to your trial period. You will have 5 free trial credits after account creation. Once you consume these 5 credits, you will need to purchase more credits to continue using our tracking service.

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]]> Can I track more than one container at once? https://blog.shipsgo.com/is-multiple-tracking-possible/ Wed, 21 Sep 2022 12:34:20 +0000 https://blog.shipsgo.com/?p=10739 Is multiple tracking possible?

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]]> Is multiple tracking possible?

Can I track more than one container at once?

You can track more than one container using the Upload Excel method or the API integration method. 
To access these methods, you need to create an account for free. With the first 5 free trial credits you will receive, you can try the Upload Excel method by following our dashboard guidelines.
On the other hand, if you would like to eliminate manual processes, then API integration is best for you. See full details about our API here.

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]]> What kind of voyage information does ShipsGo provide? https://blog.shipsgo.com/voyage-information-shipsgo-provide/ Wed, 21 Sep 2022 12:22:45 +0000 https://blog.shipsgo.com/?p=10734 Voyage information we provide

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]]> Voyage information we provide

What kind of voyage information does ShipsGo provide?

You will receive voyage information by notification e-mails containing: 
The name of the loading, discharging, and transshipment ports,
The name of the shipping line, the vessel names,
The dates of loading, discharging, and gate-out,
The total transit time,
Delay days of your shipment.
​These notification emails will also contain a link that will show you the actual live location of your container on a map.

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]]> ShipsGo Container Tracking Notifications https://blog.shipsgo.com/container-status-notifications/ https://blog.shipsgo.com/container-status-notifications/#comments Wed, 21 Sep 2022 12:13:18 +0000 https://blog.shipsgo.com/?p=10730 The post ShipsGo Container Tracking Notifications appeared first on Shipsgo Blog.

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What kind of notifications do I get when I track a container?

After sending a tracking request, you will receive various tracking notifications from ShipsGo to the e-mail addresses of your choice to keep you or your clients up-to-date about shipments. 
These notifications are; sailing notifications, delay notifications, on-time arrival notices, container release alerts, and container gate out confirmations.

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]]> https://blog.shipsgo.com/container-status-notifications/feed/ 1 “Untracked” Notification E-mail https://blog.shipsgo.com/why-do-i-sometimes-receive-an-untracked-notification-email/ Wed, 21 Sep 2022 11:44:02 +0000 https://blog.shipsgo.com/?p=10720 The post “Untracked” Notification E-mail appeared first on Shipsgo Blog.

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What does it mean untracked?

Unfortunately, the “untracked” phrase appears sometimes because the shipping line tracking system is unavailable, or the container number/ BL number/ Booking number might be wrong. Please check and try again.
If a shipping line does not provide information about your shipment, the shipment is not trackable. So, we will send notification e-mails by labeling the container as “Untracked,” indicating that tracking this container is impossible.
In this case, you should contact your carrier by phone or e-mail.

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