The Badenes company was established in 1932 and it is operated by the fourth generation of the Badenes family. The company is headquartered in Valencia and has branches in Madrid. Badenes Logistics offers personalized customs advisory service, door-to-door logistics solutions for the entire supply chain, and specialist training. The company is committed to providing full effectiveness in logistics. One of the strongest aspects of the company is that its teams of professionals are solution-oriented, fast, and accessible in the face of any problem.

Company: Badenes Logistics

Approach: Freight Forwarder

The company has been using ShipsGo services, including ShipsGo container tracking and TeuSmile Network, for a year now. Also, Badenes currently uses ShipsGo “Live Container Positioning Map” on their website to give tracking services to its clients.

Badenes Logistics stated that before using ShipsGo, they struggled with e-mail and phone trafficking. Also, it was more challenging for the company to keep all information related to their container shipments. According to the company, after using ShipsGo tracking services, their phone calls and mail traffic lessened. There has been a decrease in the time and number of people required to track the containers and keep the information related to their container shipments. Also, there has been a significant increase in customer satisfaction.

One of the other benefits ShipsGo provides to companies is notification e-mails. ShipsGo sends regular e-mails automatically (having the company’s logo) to notify customers about the position of their containers. So, Badenes Logistics customers never see the ShipsGo brand in the e-mails.

The company gives the tracking service to its customers and in doing so, they made ShipsGo’s live positioning map available to their customers on the Badenes website.

Using ShipsGo tracking services has brought many advantages to Badenes Logistics. First of all, ShipsGo’s secure and modern nature is appreciated by Badenes Logistics, while the company also praises ShipsGo’s customer-friendly pricing policy. Both parties happily share minds that working together creates added value.

After Badenes Logistics Uses ShipsGo

Here are some points that happened after Badenes Logistics started using ShipsGo services:

• Increase in the digitization of the company
• Increase in the supply chain visibility by ShipsGo positioning map
• Growth in the customer satisfaction
• Decrease in the amount of time for container tracking
• A reduction in the efforts for container tracking
• Drop in the amount of time needed for creating reports of the shipments

The post Badenes Logistics is Using ShipsGo Tracking System appeared first on Shipsgo Blog.

Oba Makarna is a producer of pasta located in Turkey. The company offers 50 different products to its consumers in more than 110 countries, including Turkey, Africa, the Middle East, the Far East, Britain, Germany, China, South Korea, and India.  Let’s explore Savana Shipping Line’s collaboration with ShipsGo!

How did the Savana Line come about?

The pandemic process, which affected trade worldwide, also caused some problems in logistics operations. The inadequacy of containers in many locations disrupted the supply chain operations of export-oriented manufacturing companies. They faced difficulties in the order fulfillment of their customers and lost their market share. According to The Economist, “Containers are the building blocks of global trade. And at the moment, shippers cannot get enough of them (February 2011). This situation has also remarkably increased the freight rates. Some companies have developed solutions to overcome this problem. Oba Makarna as a shipper, also solved this problem by establishing its own container line shipping company.

Oba Makarna established its own shipping company to solve the container crisis it experienced during the pandemic process. This company, called Savana Line, has eliminated the problem of operating with four container ships. Savana Line also stated that they had purchased more than ten thousand containers for the operations. 

How did Savana Line meet ShipsGo?

Savana Line wanted to differentiate itself with digital tools and increase customer satisfaction as a brand-new shipping line. They decided to use the ShipsGo Live Container Tracking service.

ShipsGo live tracking tool provides freight forwarders and cargo owners container tracking on a live map. Most freight forwarders prefer to integrate ShipsGo Live Map on their websites so that their customers can reach the live position of their shipment in seconds by simply entering the container number. 

Savana Line decided to integrate ShipsGo Live Map on their website and became the first shipping line to use the live map in that way. Savanna customers reach the live position of their shipments through the Savanna Line website. It not only increases customer satisfaction and digitalization of the company but also decreases phone calls and mail traffic due to the famous question: “Where is my shipment?” 

Last but not least, users could avoid unexpected costs like dispatch, demurrage, and customer losses by being informed about shipment arrivals, pending, and delays. 

Today, all companies cooperating with Oba Makarna and working with Savana Line enjoy easy-integrated, cost-saving live tracking with a friendly budget.

Customer Feedback:

Firstly, We asked our customers for feedback on the service they received from ShipsGo. They also said, “We are very happy to cooperate with Oba Makarna – Savana Line and ShipsGo. With ShipsGo, our customers learn their container tracking information practically and quickly, facilitating the information flow. Our customers can track their shipments on a 24/7 live map using their container numbers. The IFrame is quickly integrated into our website. By quickly integrating IFrame into our website, we were able to quickly track our containers on a live map.”

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