As ShipsGo Digital Container Tracking Platform, we wanted to review what we accomplished in 2021 before saying hello to a new year. We see that we are growing day by day; we feel this growth as a team. Let’s examine some statistics!

Increasing Digitalization

One thing we noticed is that digitalization is increasing in maritime logistics. It is observed that the word “Container Tracking” in Google searches has risen by 50% compared to the previous years. We can say that digitalization, which accelerated during the pandemic process, also showed its effect on maritime logistics processes. The world is now a digital place, and ShipsGo offers this environment to you.

Everything becomes more apparent when we try to see our progress in numbers. For example, are you surprised when we say at least one shipment owner knows and uses ShipsGo in more than 65 countries of the world? We understand that this will increase day by day. ShipsGo will help anyone who says “I need a container tracking service” anywhere in the world in 2022.

Let’s Talk Numbers

We have reached 650+ customers from many countries. We also wondered how our customers in different languages found us and searched. When we dip into the subject, we found that our customers in France call us “suivi des conteneur” while our customers in Spain find us with the words “localizador de envios.”

When we are closing 2021, we see that we have reached more than 1.5 million tracking requests. Our operation team worked diligently to notify our customers. For instance, you know that the crisis in the Suez Canal, the unfortunate explosion in Beirut, caused disruptions in maritime logistics. Our operation team quickly organized and sent instant notifications to our customers. We like to make people happy with the information, and our operation team gets their motivation from the positive feedback.

You have searched ocean routes on ShipsGo

We said that It is enough to know the shipment’s port of loading and discharge to use our route search tool. Our users searched 65K+ routes averagely per month. Thank you for trusting us! According to your route searches on our tool, we listed the popular carriers and freight forwarders on that route then showed you the shipment’s average transit time and service reliability. You tracked your load shipment with Live Tracking. We hope this has been a good experience for you because it was and always will be for us!

About Customer Experience

Speaking of experience, we aimed to maximize our customer experience, so we have collected some feedback to measure user experience. Shipsgo.com received an average of 25K+ visitors per day in 2021. Some of these visitors asked questions to the live support which is active 24/7 on our website. Throughout the year, we provided instant support to approximately 8000 customers. We answered their questions and solved their problems. When we reviewed the customer satisfaction surveys, 90% of our customers reported being satisfied with the live support they got.

Good Bye 2021!

We have added a new product to our Container Tracking and Route Finder products. We created the TeuSmile network where all freight forwarder members can meet and start the partnerships they are searching for. Finally, we had a very good 2021, and we believe 2022 will be even better. We hope everyone has a great year full of joy and happiness!

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In our world where digitalization is accelerating, the container transport industry is also in a position to find a way for itself. The world’s major carrier companies are starting to make different experiments with the world’s leading technology companies. This can also be defined as taking part in order to exist in the future. The container shipping industry is not easy for technology companies to understand because of the unique dynamics of the sector and its variable structure. Many startups have pulled some important investments. We have to say that each one has chosen a different path for themselves and they are trying to move on that path.

Which path is the best: Pricing? Networking? Data Providing?

Some online platforms have chosen one of them only. Such platforms, however, are far away to meet expectations. Indeed, some of them already define themselves as “online freight forwarders.”

On the carrier’s side, Maersk & IBM are working on blockchain technology, OOCL and Microsoft are collaborating for digitalization. Such collaborations show that the expectations rule the choice. 

As ShipsGo, we do choose the analysis of the user data which can bring up

the solutions to the problem of the container shipping industry. We believe that following

Google will be the best way for the industry. Google has achieved the greatest leap in recent years and still continues doing so by collecting user data, determining user requirements, analyzing them, and finding the right people at the right time.

We believe that there will be a master platform in the future in which all the systems will be integrated and that this platform will make the operations much easier and safer for the industry. In this master platform;  importers, exporters, banks, customs brokers, freight forwarders, inland transport companies, ports…etc all will be integrated. The platform will be safe and transparent. The competition will always continue depending on the quality of service provided by these companies. The platform will provide benefits to all the firms involved in the system. Each new data will be analyzed, made more useful and shared with the users again.

The freight forwarder companies that organize mutual shipments from country A to Country B will be aware of one another for a while. A shipping line carrying between the two ports will be able to suggest a shorter route with less cost. An export company that has a shipment route including 2 x transshipments port

from the port, A to port C will be able to get an alternative route alert which includes less transshipment port and fewer transit times.

These samples above are just a few of the benefits the platform will provide to the users in the future. There is a very large field waiting to be discovered. The world container shipping industry is still waiting to be discovered and some companies are already on the way.

As ShipsGo we are ready to contribute to creating a better industry for all of us. 

One of our biggest advantages as ShipsGo is that; we are so small and can not

be noticed in this big digital world when we are compared to companies like IBM, Microsoft.

Some people believe that only great power can change the future. But that is not what we have found out. We’ve found out that even the smallest thing can change the course of the future.

The world is changed.

We feel it in the ocean.

We feel it in the land.

We smell it in the air.

It began with the building of the great Container Vessels. 

714 were given to the Maersk Line 

The oldest in maritime, the most experienced elegant Vikings.

514 to the MSC,

Excited, proud and warm Mediterranean people. 

And 508 vessels were gifted to CMA CGM, 

Who believes in the power of shipping the future. 

For within these container vessels was bound the strength 

And the will to control the world sea transportation

But they were, all of them, deceived;

For another digital shipping was made. 

Deep in the land of Silicon Valley,

In the keyboards of intelligent computers

The Digital Lord forged a master platform

And into this platform, he poured his data, his algorithm

and his artificial intelligence to dominate all vessels.

One platform to manage all shipping lines.

One by one, the free lines of world fell to the power of Digitalisation, 

but there were some who resisted.

A last alliance of Maersk, MSC, Cma- Cgm 

and other major carriers merged against the power of Digitalisation. 

They launched Inttra. 

The victory was near, but the power of Digitalization could not be undone…

In the light of the lord of Rings opening monologue; 

Ship Together, Go Better!

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Let’s remember again what happened with Petya cyber attack!

Petya ransomware began with hacking the system of a Ukrainian Company while they are updating their financing app. The virus that started spreading to Europe and then to the US after Ukraine and Russia, many small and big companies have trouble getting into their databases. Petya cyber attack sabotaged the operational activities of many big and small companies, including Maersk and TNT. These cyber-attacks, particularly those that made large corporations unable to handle their international trading abilities, have caused huge losses for companies like Maersk and TNT. The cyberattack has neutralized Maersk’s booking service and corporate databases. Many ports belonging to Maersk had become unable to work. It’s been a month since the date of the cyber attack, However, the effects are still not completely eliminated.

If you want, you can read the “Maersk Still Feeling Effects Of Cyber Attack“.

All the facilities of the digital age are disappearing and people are experiencing the stone age again.

In the beginning, these cyberattacks were made with a sense of action and self-satisfaction, unfortunately, it is a profitable bonanza and has become a sector quickly now. As the ransom obtained from the cyber-attacks increases, new cyber attacks are fired and it is obvious that this type of cyber attack will be repeated over and over again.

How are we going to provide cyber security? What should we do for our cyber security? What should we avoid using? What should we pay attention to what should we care about?

Let’s review and highlight the proper responses to the above questions.

1) Do not use the same devices in your business and personal life for cybersecurity

Many company employees use the same device in their work and personal lives, and they enter the company’s database with personal devices. This increases the risk area rather than keeping the risk in the center, ie, in one place and makes your company more vulnerable to cyber-attacks. It is very important to warn our employees not to enter their company database with personal devices. All devices connected to company networks must be protected. The failure to set up the necessary safety rules means that cybercriminals can access this information from anywhere. This is something that should not be missed.

2) Be careful when opening the email that comes to you for cybersecurity

Think you are a very big company, you spend thousands of dollars a year on cyber security. But your employee is opening an uncertain e-mail from where it comes is not known and the thousands of dollars you spend on your cyber security are garbage on the fly. We do not want this to happen, do we?

The golden rule, Do not open emails if you don’t know where they come from.

If you do have to open such, do not open it without scanning with the antivirus program. Let’s say you received an email with a shrank Url containing t.co, bit.ly, etc. If you open the mail and click on the link, you will not know what you will come across..   a user has no idea where the link is going, what’s behind that link, or what kind of benevolent or conversely malicious payload is going to load in the default browser. So do not click on the unseen URLs.

3) Backup your files for cybersecurity

Backup is one of the most basic and most important aspects of ensuring security. Your backups will always save lives in case you are attacked. Of course, securing your backup area may require you to make additional effort or budget. It’s a good idea to take backups on resources that you will have not trouble with restoring while backing up. Otherwise, returning from the backup may take a certain period of time, and various troubles may disrupt your business. The area you have backed up must be an area that is not be physically damaged.

4) Create your cyber security policy!

With the cyber security policy, all the staff should know what to do in case if cyber attack, Screen in detail how this process should be governed.

How to act in the possible ransom negotiation and what kind of privileges will be given? You should prepare plans to respond to such questions.

5) Improve your cyber security systems constantly.

Cybersecurity is a process that needs to be regularly monitored and constantly updated in order to be effective. Test your developed cyber security systems and prepare the correct reports. So you will be able to determine where the cyber security vulnerability originated. You can easily develop weaker parts in your cyber security.

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