Company Overview
Founded in 1989, Euro-America International Freight Forwarders is a Brazil-based logistics provider headquartered in Novo Hamburgo (Rio Grande do Sul), with branch offices in Paranaguá (PR) and Santos (SP).
The company offers end-to-end freight forwarding services, including ocean freight, air freight, customs clearance, and trade consulting. Acting also as an NVOCC (Non-Vessel Operating Common Carrier), Euro-America provides reliable and customer-oriented logistics solutions connecting Latin America with regions across Europe, Asia, the Middle East, Africa, and the Americas, effectively linking it to the entire world.
Driven by a mission to deliver transparency and trust, Euro-America ensures importers and exporters receive clear, accurate, and real-time logistics information — values perfectly aligned with Shipsgo’s goal of making global transportation visible.
The Challenge: Always One Step Behind
Before partnering with Shipsgo, Euro-America’s team relied on manual tracking processes. Each shipment update had to be checked individually across multiple carrier websites — a slow and error-prone routine that often left them behind in communication.
“Besides manually tracking, the biggest challenge for us and the market was giving our customers up-to-date information. We had the impression we were always one step behind,” they explained.
This lack of real-time visibility not only consumed valuable time but also created a communication gap with customers. Delivering “quality information in a clear and intuitive way” became increasingly difficult as shipment volumes grew.
The Solution: API-Connected Multimodal Visibility
When exploring digital visibility solutions, Euro-America sought more than a tool — they needed a partner that understood freight forwarding operations.
“The market presents a lot of options and solutions, but we found a partner who understands our needs and is always ready to assist.”
By integrating Shipsgo through an API connection, Euro-America achieved a seamless flow of real-time shipment data directly into its internal systems. This enabled unified ocean and air tracking capabilities, ensuring that all stakeholders — from operations teams to end customers — could access the same information simultaneously.
Through Shipsgo, Euro-America now benefits from:
- Ocean & Air Tracking in One Dashboard – Unified visibility for 160+ carriers and 160+ airlines.
- Automated Notifications – Email alerts for departures, arrivals, and delays.
- Statistics Reports – Regular Delayed Shipments and Sailing Shipments reports for performance monitoring.
- Reliable API Data Feeds – Continuous synchronization with Euro-America’s internal systems, eliminating manual effort.
This integration turned visibility from a routine task into a strategic capability, enabling proactive exception management and better decision-making.
The Impact: From Reactive to Proactive
The results were tangible. Euro-America quickly noticed that the number of customer inquiries about shipment status dropped sharply. Customers now receive updates automatically — often before needing to ask.
“We have customers who increased the number of shipments with us only because of our tracking tool,” they shared.
“Now we don’t hear anymore things like ‘why did the consignee know before me that the cargo was delayed?’ or ‘why didn’t you inform me the cargo arrived?’ The solution is working very well.”
By leveraging Shipsgo’s statistics reports, Euro-America can now identify trends in delay frequency, optimize carrier selection, and improve planning accuracy. The visibility data has become an integral part of internal performance management.
Operationally, the company gained:
✅ Time savings through automation and API integration
✅ Improved communication with customers and partners
✅ Predictive control using delay and sailing reports
✅ Higher customer retention as visibility became a value-added service
The Result: A Dream Solution
Today, Euro-America operates with the visibility and control they once only imagined.
“We now have the solution we have always dreamed about.”
With Shipsgo’s API-powered tracking and analytics capabilities, Euro-America turned visibility into a competitive edge — proving that real-time data and customer transparency can redefine success for modern freight forwarders.
For information on the integration of Shipsgo solutions for your logistics operations, contact our team at support@shipsgo.com.
