About LeoProex
Founded in 1984 and headquartered at the Port of Barcelona, LeoProex (León & Proex) is one of Spain’s most established international freight forwarders. The company provides a comprehensive range of ocean, air, road, and rail freight services, offering tailor‑made logistics solutions to customers worldwide.
With over 35 years of industry experience, LeoProex specializes in reefer (temperature-controlled) and tank container logistics, handling sensitive and perishable goods with precision and reliability. The company operates offices across major Spanish cities, including Madrid, Valencia, Zaragoza, Bilbao, and Seville, as well as international branches in Hamburg, Milan, and Havana.
Before Shipsgo: Limited Visibility and Manual Workload
Before using Shipsgo, the LeoProex operations team struggled with manual tracking across multiple carrier websites and a lack of real-time shipment visibility. This made it difficult to keep customers informed promptly, leading to numerous inquiries about shipment status.
“Our main challenges were the lack of real-time visibility and the need for manual tracking of containers through carrier websites. This led to delays in updating our clients and an increased number of inquiries asking for shipment status.”
The absence of automated notifications also meant additional workload for customer service teams, who had to constantly follow up on vessel schedules and arrival times.
Why LeoProex Chose Shipsgo
LeoProex selected Shipsgo as its visibility partner for the platform’s ease of use, accurate, up-to-date tracking data, and integration capabilities. The company integrated Shipsgo notifications into its internal communication systems, ensuring both the operations team and customers received automatic alerts on departures, arrivals, and delays.
“We chose Shipsgo because it offered an easy-to-use platform with reliable and updated tracking data for all major shipping lines. The automatic notifications and integration capabilities with our internal communication system were decisive factors. Additionally, behind the platform, there is an excellent human team that provides fast and effective support whenever we have a question or need assistance.”
The human touch provided by the Shipsgo support team reinforced the partnership and created trust beyond the technology itself.
Time Savings and Improved Customer Experience
Since implementing Shipsgo, LeoProex has achieved measurable operational improvements. The team now spends less time on manual tracking and can proactively communicate with customers thanks to automated status updates.
“Our customers now receive proactive email updates about departures, arrivals, and delays, which has improved their satisfaction and reduced incoming calls. Internally, it has optimized our team’s efficiency and allowed us to focus on higher-value tasks.”
As a result, customer satisfaction increased noticeably, as clients appreciated receiving timely information without needing to ask.
Real-World Impact Example
During one shipment cycle, a vessel departure was delayed by several days. Thanks to Shipsgo’s real-time alerts, LeoProex’s clients were automatically notified in advance. This prevented confusion and multiple calls to the operations department, allowing customers to adjust their logistics plans accordingly.
The Result In One Sentence
“Shipsgo is a reliable and user-friendly visibility tool supported by an excellent human team that provides quick, efficient, and professional assistance whenever needed.”
