Esan, one of the companies of Eczacibasi Holding, was established in 1978 to produce high-quality raw materials for the ceramics sector. Esan is one of Turkey’s leading industrial mineral and metallic mineral producers in Turkey and Europe. In addition to industrial minerals, metallic mines, and magnesium metal produced in its facilities, Esan markets and sells various commercial products as well. As a supplier of high-quality minerals and many industrial inputs and equipment, Esan markets more than 150 products to industries in Turkey and 50 other countries.
Approach: ShipsGo BCO
Esan exports its products to more than 50 countries all over the world and uses 17 different container shipping lines in its shipments. Before using the ShipsGo container tracking module, they used to track their shipment containers from the shipping lines’ websites and spent too much time on each single container tracking. Esan achieves more than 1000 shipments in a year. Many shipping lines do not send any notification/update about the container’s position to the shippers; this means lots of websites visit and collect the data from different interfaces.
The Esan Logistics Department team used to visit at least five times the web of the related shipping line and spend at least 1 minute for each visit before using the ShipsGo container tracking module. It means ten-fifteen working days in a year just for tracking the logistics team of Esan uses ShipsGo Dashboard to upload Master Bill of Lading or container numbers by an Excel sheet. After using the ShipsGo Tracking Module, time spent on tracking decreased by 50%.
Knowing the delay just on time is essential for the company to inform its customers to achieve logistics customer service. More importantly, notification of early arrival is vital for them to deliver the goods to the final destination.
An interactive dashboard and tracking map allow the employees to follow all shipments in a single map and dashboard. ShipsGo informs the company immediately when a delay or early arrival occurs. In addition to that, after each shipment, the performance of the shipping lines is measured concerning transit time. Also, better service types are offered for the Esan.
Esan increased the visibility of its shipments thanks to ShipsGo. All shipment statistics of the company can be observed in the integrated dashboard.
The company also gets a release alert when its container is not released from any port in the world. It eliminates the demurrage costs for the company. Besides, ShipsGo sends a “Gate Out” message when the container is released from the port.
Outcomes: Measurable and Solid Outcomes
- Time spent on tracking decreased 50 %
- Esan increased the visibility of its shipments